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Participant
Jul 24, 2026 2:28 PM UTC
Answered

i wanted the free trial and got billed anyway. where's my refund?

where is my refund?  it was supposed to be a 30 day free trial.  i cancelled within a week.

    kglad
    kgladCorrect answer
    Community Expert
    Jul 25, 2026 1:07 PM UTC

    if you cancelled within the trial period, refunds are automatic and take up to 14 days to complete.

     

    meanwhile, check your account, https://account.adobe.com to confirm everything is cancelled and save your trial start and trial cancellation emails from adobe.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Jul 25, 2026 1:07 PM UTC

    if you cancelled within the trial period, refunds are automatic and take up to 14 days to complete.

     

    meanwhile, check your account, https://account.adobe.com to confirm everything is cancelled and save your trial start and trial cancellation emails from adobe.

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