I was billed today for an annual plan (pre-paid). I canceled and asked for a refund. The full refund should available within 14 days. I canceled on the first day. Will I be able to get the refund and when?

Forum|Forum|1 day ago
April 3, 2026
2 replies
22 views

I have been subscribed since 2023 for annual prepaid plan. This year I wanted to cancel the plan but missed the payment date. When I got the bill, I IMMEDIATELY canceled. I believe that since I did it ON THE SAME DAY (April 3rd), I can be eligible for a full refund. Please inform me what else I could do and when and how I could get the refund.

Thank you in advance,

Mariana Markova

Peru Bob

Community Expert

You can try contacting Adobe support to see if they will waive the cancelation fee.

mariana_1769Author

Participant

How? I can’t figure it how to contact a human being these days.

kglad

Community Expert

you can use chat to reach an agent or use social media.

kglad

Community Expert

you need to cancel before the renewal date.

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

mariana_1769Author

Participant

Thank you for your response. I read through the links.

Am I right understanding that I will get a refund minus cancelation fee?

I already did what I had to do.

Is there a clear answer whether I WILL get a partial refund because I canceled on the SAME DAY the subscription was renewed,, which falls within the 14-day grace period.

Peru Bob

Community Expert

@mariana_1769

That only applies to the trial, not renewal.
You can try contacting Adobe support to see if they will waive the cancelation fee.

which falls within the 14-day grace period.

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