I was billed today for an annual plan (pre-paid). I canceled and asked for a refund. The full refund should available within 14 days. I canceled on the first day. Will I be able to get the refund and when?

Hi mariana_1769, thanks for reaching out. I understand how frustrating this situation can be, so I’m happy to clarify.

I can see that you have an InDesign annual subscription. The subscription has been cancelled and will not renew in 2027. However, it is already paid for the current term, and no refund was issued. The 14‑day refund policy applies only to the initial purchase, not to renewals.

If you don’t plan to use the subscription and would like to explore refund options, the best next step is to contact our Support team, as they can review this in more detail. You can reach them here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

I hope this clears things up. Please feel free to reach out if you have any other questions—we’re here to help. Wishing you a good day ahead!

You can try contacting Adobe support to see if they will waive the cancelation fee.

you need to cancel before the renewal date.

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation 

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel