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Participant
October 26, 2026
Answered

I was charged $806 recently, and I want to know why

I got a charge. on my card for $806. and need to know why I was charged that
 

    ShivangiGupta
    ShivangiGuptaCorrect answer
    Community Manager
    October 27, 2026

    Hi @natural_passionf9ad ,

    I understand your concern about seeing an Adobe charge and wanting to know where it came from.

    I reviewed the account details and can confirm that there are two subscriptions associated with your account: Creative Cloud Pro and AI Assistant for Acrobat. Both are annual prepaid plans, and the charge you’re seeing is associated with these subscriptions.

    You can also review your active plans and billing details anytime by signing in at https://adobe.ly/3WPC2xp.

    If you’d like to verify a specific transaction, you can use the Adobe Charge Finder here: https://adobe.ly/4z3ESN3

    It can help you identify the Adobe product or subscription associated with the transaction.

    I hope this helps clarify the charge. If you have any further questions about the subscriptions or billing, please let us know. We’ll be happy to help.


    ^Shivangi

    ^Shivangi

    2 replies

    practical_adventured5a9
    Participant
    October 27, 2026

    Cómo pueden cobrar una cantidad importante sin antes enviar un correo recordatorio al cliente , me parece un Abuso !!

    Translate
    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    October 27, 2026

    Hi @natural_passionf9ad ,

    I understand your concern about seeing an Adobe charge and wanting to know where it came from.

    I reviewed the account details and can confirm that there are two subscriptions associated with your account: Creative Cloud Pro and AI Assistant for Acrobat. Both are annual prepaid plans, and the charge you’re seeing is associated with these subscriptions.

    You can also review your active plans and billing details anytime by signing in at https://adobe.ly/3WPC2xp.

    If you’d like to verify a specific transaction, you can use the Adobe Charge Finder here: https://adobe.ly/4z3ESN3

    It can help you identify the Adobe product or subscription associated with the transaction.

    I hope this helps clarify the charge. If you have any further questions about the subscriptions or billing, please let us know. We’ll be happy to help.


    ^Shivangi

    Translate
    ^Shivangi