I was charged after I cancelled my free trial.

Forum|Forum|2 months ago
November 16, 2025
2 replies
55 views

Hi,

I cancelled my free trial a few days before it expired so I wouldn't forget and then get charged a monthly fee..

And I've just noticed I've been charged a monthly fee of $28.99

could I please have a refund.
thankyou.

Cancel subscription

kglad

Community Expert

did you subscribe via a mobile app store? if so, you must cancel via that store.

you can also check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

Jeffrey_A_Wright

Community Manager

Fashionable_Goal, sorry you are not finding more value from our services. You can use the steps listed at https://adobe.ly/47RovHu to self-cancel your new subscription. Please make sure to complete the process soon if you want to receive a refund. For more information, see https://adobe.ly/4r5iRu8. ^JW

Dave Creamer of IDEAS

Community Expert

How did you cancel the trial? Did you get a confirmation email? Log into your Adobe account and see if it's still active. You should still have a grace period but not sure for your country.

David Creamer: Community Expert (ACI and ACE 1995-2023)

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