I was charged for a plan after cancelling free trial

Question

I signed up for an Adobe Acrobat 7-day free trial and cancelled the plan on the very same day, less than 12 hours after activating it. I also received an email confirmation confirming that my subscription had been cancelled.

Despite this, I was charged for the plan a month later. This is unacceptable, as I cancelled within the trial period and have proof of the cancellation. I am requesting a full refund of the charge and immediate confirmation that this subscription has been cancelled and will not renew in the future.

Jeff_A_Wright · Answer

Thank you for reaching out, Colorful_Explorer.

I apologize for any confusion you encountered with an unexpected charge from Adobe.

I reviewed the account associated with this public community post and was unable to locate any active plans, subscriptions, or recent transactions.

If you've received a charge from Adobe but cannot identify where it originated, please review the following resources:

Identify an Adobe charge: https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html
Adobe Charge Finder FAQ: https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/find-charge-faq.html

These documents can help determine whether the charge is associated with a different Adobe account or email address.

For your privacy and security, please do not share personal information, email addresses, or payment details in this public discussion forum.

If you have any additional questions, please feel free to reply to this discussion thread, Colorful_Explorer. ^JW

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