I was charged for a previously cancelled subscription

Forum|Forum|16 days ago
February 3, 2026
3 replies
33 views

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Correct answer Jeffrey_A_Wright

@Aniyhahill thank you for posting. I can confirm that you did cancel both of your subscriptions. You ended one commitment today, and the other last week.

Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month for more information on the cancellation and refund process. Any refunds issued will take up to 14 days.

Jeffrey_A_Wright

Correct answer

Community Manager

@Aniyhahill thank you for posting. I can confirm that you did cancel both of your subscriptions. You ended one commitment today, and the other last week.

Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month for more information on the cancellation and refund process. Any refunds issued will take up to 14 days.

kglad

Community Expert

and if you see no subscriptions at your account, check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to make sure you’re checking the correct account.

M

Manan Joshi

Community Expert

Did you get a confirmation email to inform that the cancellation was successful. Check your account to make sure you are not still subscribed to some plan. https://account.adobe.com/plans

-Manan

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