I was charged for a previously cancelled subscription

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Legend

@Aniyhahill thank you for posting. I can confirm that you did cancel both of your subscriptions. You ended one commitment today, and the other last week.

Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month for more information on the cancellation and refund process. Any refunds issued will take up to 14 days.

Jeffrey_A_WrightCorrect answer

Legend

@Aniyhahill thank you for posting. I can confirm that you did cancel both of your subscriptions. You ended one commitment today, and the other last week.

Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month for more information on the cancellation and refund process. Any refunds issued will take up to 14 days.

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kglad

Community Expert

and if you see no subscriptions at your account, check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to make sure you’re checking the correct account.

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M

Manan Joshi

Community Expert

Did you get a confirmation email to inform that the cancellation was successful. Check your account to make sure you are not still subscribed to some plan. https://account.adobe.com/plans

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-Manan

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