I was charged for a subscription after canceling during the free trial. I want to dispute this transaction. But I couldn’t get a hold of the customer service! Please advise

Forum|Forum|1 month ago
March 24, 2026
3 replies
74 views

After I received this cancellation on 16th I still got debited today 26th

Correct answer Jeffrey_A_Wright

Thanks for posting to this public discussion forum, @Heazzy . I can confirm you ended your commitments to Adobe last week. Any refunds issued will take up to 14 days.

HeazzyAuthor

Participant

I just figured that out! Thanks four help y’all! The language did a trick on me there! But either way I haven’t been able to connect with a representative so I can file a refund since I’ll not be using their services at this time.

kglad

Community Expert

@Heazzy

persist with chat until you reach an “agent”

Jeffrey_A_WrightCorrect answer

Legend

Thanks for posting to this public discussion forum, @Heazzy . I can confirm you ended your commitments to Adobe last week. Any refunds issued will take up to 14 days.

kglad

Community Expert

@Heazzy

check your account ( https://account.adobe.com ) to make sure you cancelled both acrobat and ai for acrobat. from your screenshot, it looks like only ai for acrobat was cancelled.

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