Participant

Answered

I was charged for a subscription after canceling during the free trial. I want to dispute this transaction. But I couldn’t get a hold of the customer service! Please advise

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After I received this cancellation on 16th I still got debited today 26th

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Jeffrey_A_WrightCorrect answer

Legend

Thanks for posting to this public discussion forum, @Heazzy . I can confirm you ended your commitments to Adobe last week. Any refunds issued will take up to 14 days.

C

coopch

Participant

The same thing happened to me.

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CB1111111

Participant

I am also trying to get customer service help because I've continued to get charged and I cancelled my plan before trial ended. Ice been dealing with this for several months.

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kglad

Community Expert

@Kcec48@gmail.com

make sure you update any open tickets, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

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HeazzyAuthor

Participant

I just figured that out! Thanks four help y’all! The language did a trick on me there! But either way I haven’t been able to connect with a representative so I can file a refund since I’ll not be using their services at this time.

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kglad

Community Expert

@Heazzy

persist with chat until you reach an “agent”

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Jeffrey_A_WrightCorrect answer

Legend

Thanks for posting to this public discussion forum, @Heazzy . I can confirm you ended your commitments to Adobe last week. Any refunds issued will take up to 14 days.

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kglad

Community Expert

@Heazzy

check your account ( https://account.adobe.com ) to make sure you cancelled both acrobat and ai for acrobat. from your screenshot, it looks like only ai for acrobat was cancelled.

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