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Heazzy
Heazzy
Participant
March 24, 2026
解決済み

I was charged for a subscription after canceling during the free trial. I want to dispute this transaction. But I couldn’t get a hold of the customer service! Please advise

  • March 24, 2026
  • 返信数 3.
  • 29 ビュー

After I received this cancellation on 16th I still got debited today 26th 

    解決に役立った回答 Jeffrey_A_Wright

    Thanks for posting to this public discussion forum, ​@Heazzy . I can confirm you ended your commitments to Adobe last week. Any refunds issued will take up to 14 days.

    返信数 3

    Heazzy
    Heazzy作成者
    Participant
    March 25, 2026

    I just figured that out! Thanks four help y’all! The language did a trick on me there! But either way I haven’t been able to connect with a representative so I can file a refund since I’ll not be using their services at this time. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 25, 2026

    ​@Heazzy 

     

    persist with chat until you reach an “agent”

    Jeffrey_A_Wright
    Jeffrey_A_Wright解決！
    Legend
    March 24, 2026

    Thanks for posting to this public discussion forum, ​@Heazzy . I can confirm you ended your commitments to Adobe last week. Any refunds issued will take up to 14 days.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 24, 2026

      ​@Heazzy 

       

      check your account ( https://account.adobe.com )  to make sure you cancelled both acrobat and ai for acrobat.  from your screenshot, it looks like only ai for acrobat was cancelled.

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