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HoangTran
Participant
July 23, 2026
Answered

I was charged for two months and need a refund

I canceled my free trial but still got charged for 2 months consecutively. I need refund on these charges, I have proof of cancelling the service during trial period

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    July 23, 2026

    Thanks for posting, Hoang.


    I apologize for any confusion, but the service you canceled in June was for Adobe Acrobat AI Assistant Plus, which you canceled on June 15th.


    You then returned and started a new monthly subscription for Acrobat on June 23rd, which you canceled today.


    Please see https://adobe.ly/4yDCBJi for more information about the cancellation and refund process.


    Please update this public discussion thread if you have any additional questions, Hoang. ^JW

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    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 23, 2026

    check your account, https://account.adobe.com

     

    does it show any subscriptions?

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    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    July 23, 2026

    Thanks for posting, Hoang.


    I apologize for any confusion, but the service you canceled in June was for Adobe Acrobat AI Assistant Plus, which you canceled on June 15th.


    You then returned and started a new monthly subscription for Acrobat on June 23rd, which you canceled today.


    Please see https://adobe.ly/4yDCBJi for more information about the cancellation and refund process.


    Please update this public discussion thread if you have any additional questions, Hoang. ^JW

    Translate
    HoangTranAuthor
    Participant
    July 23, 2026

    Order number: AD04827137154CUS

     

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