I was charged full price and need my funds returned back. Can Adobe please confirm a refund was issued back to my account?

Hi ​@Testing1,

Thank you for reaching out.

After reviewing your account details, I can confirm that you currently have two active subscriptions:

• Adobe Acrobat Pro
• AI Assistant for Acrobat

Both subscriptions were purchased approximately 19 days ago and remain active at this time.

Could you let us know when you attempted to cancel the plans? Also, did you receive a cancellation confirmation email after completing the cancellation process? This information will help us better understand the situation.

Please note that Adobe offers a full refund only if a subscription is cancelled within the first 14 days of purchase. Since both subscriptions are beyond the 14-day refund period, they are no longer eligible for a refund.

However, as these are monthly subscriptions, you can still cancel them at any time. Once cancelled, the subscriptions will remain active until the end of the current billing cycle and will not renew thereafter.

For cancellation steps, please refer to this guide: Cancel your Adobe subscription

I hope this helps.

^Shivangi

Check out the refund policy at https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

So you cancel the plan, if you are eligible for refund, you will get it automatically in about 14 days

you have to cancel your trial to get a refund.

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation 

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel