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it_program6195
Participant
February 2, 2026
Question

I was charged twice, even though I didn't want to sign up for a subscription. I confirmed the trial period, and then, before completing the trial period, they took my money.

  • February 2, 2026
  • 1 reply
  • 15 views

I was charged twice, even though I didn't want to sign up for a subscription. I confirmed the trial period, and then, before completing the trial period, they took my money.

    1 reply

    John T Smith
    Community Expert
    Community Expert
    February 2, 2026

    The Opera browser is not compatible with Adobe - and a refund will take up to 14 days
    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    -be sure to keep the verification email you will receive when you cancel
    Go here and check your account to determine your status https://account.adobe.com
    You may only get a refund if you cancel and are charged during the first 14 days of starting a trial
    After 14 days the trial becomes a subscription and there is no refund
    See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html