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Participant
Aug 27, 2026 11:42 AM UTC
Question

I was charged when I canceled my subscription early.

Hi, I canceled my subscription but was just charged R109. Im a student that was my last money

    4 replies

    ShivangiGupta
    Community Manager
    Community Manager
    Aug 27, 2026 11:55 AM UTC

    Hi

    Thanks for reaching out. As per your account details, you subscribed to Adobe Acrobat Pro and AI Assistant for Acrobat. Though you cancelled Adobe Acrobat's subscription, the latter remained active and this is the reason you are seeing these charges.

    The good news is Adobe offers full refund if you cancel your plan within first 14 days of purchase.

    Once cancelled, you will receive a confirmation email and an automatic refund is initiated which gets processed within 12-14 days.

    More details: https://adobe.ly/4gux3sg

    I hope it helps.
    ^Shivangi

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    ^Shivangi
    Participant
    Aug 27, 2026 12:11 PM UTC

    Hey I canceled the othe subscription how do I get my refund?

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