I was debited after cancellation of Adobe Acrobat plan. I mistakenly subscribed for the free trial. I had no idea when it ended, and now about 2 weeks later, I got debited. Please I need a refund

Forum|Forum|2 days ago
May 29, 2026
3 replies
11 views

Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.

I was unaware that a charge would be made automatically after the free trial ended. Right now, I've been charged some money that matter so much to me.

I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure a refund is made to my account?

I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible also. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in getting a refund.

E

EzraofGodAuthor

Participant

I couldn't speak with any member of your team regarding refund. Please help

Jeff_A_Wright

Community Manager

Thanks for the update, @EzraofGod.

I can confirm that there are still 0 records of any attempts to reach us. I am sorry, I am sure this must be very frustrating, @EzraofGod.

No action will be taken from this public discussion thread. Please use a different device to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

If the device or network you are using is managed by an organization, @EzraofGod, then you will need their help to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

Jeff_A_Wright

Community Manager

Thank you for posting to this public discussion forum, @EzraofGod.

I am sorry you did not find more value in our offerings. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you manage your subscription and request a refund.

I don’t see any records of any previous attempts to reach us, @EzraofGod, so use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

Please update this discussion thread if you have any additional questions.

kglad

Community Expert

first you need to fix your payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html?linkId=100000254860002

then you can cancel: cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

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