I was sent an email stating that my Adobe Creative Cloud subscription has been canceled

Question

تلقيتُ بريدًا إلكترونيًا يُفيد بإلغاء اشتراكي في Adobe Creative Cloud بسبب نشاط احتيالي. كان لديّ اشتراك فعّال اشتريته مباشرةً من Adobe (عبر الموقع الإلكتروني) وكان ساريًا حتى 5 نوفمبر 2026. بعد عشرة أيام، تلقيتُ رسالةً تُفيد بإلغاء اشتراكي. ما نوع النشاط الاحتيالي الذي قد يحدث إذا تم الشراء عبر موقعكم الرسمي؟

John T Smith · Accepted Answer

This is a public forum, not Adobe support... other users can't see your account to help
This is the correct way to contact support to ask about the exact reason
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- and enter AGENT in the box asking How can we help you?

Nancy OShea · Answer

Lots of things could be considered fraudulent activity. For example, using a stolen credit card, identity theft, sharing individual log-in & password with non-subscribers, or other violations of Adobe’s Terms of Service.

https://www.adobe.com/legal/terms.html

Is there anything else we can help you with? We are product users, not Adobe employees.

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