I WAS TRYING A FREE TRIAL, NOW IT GOT RENWED WITHOUT REMINDING THOUGH THEY SAID THEY WOULD, I WANT TO CANCEL IT, PAYMENT IS FAILED. CANNOT CANCEL IT ON THE WEBSITE.

Forum|Forum|2 months ago
February 6, 2026
3 replies
106 views

i was offered a free trial, i submitted but had to intention to keep it after the trial period.the last day i was surprised to see it renewed without a reminder, though it said before they would. the payment was failed due to insufficient balance. and now i cannot cancel it on the website. i want to cancel it not renew it. i am not willing to pay anything.

Correct answer kglad

you have to fix your payment problem, then you can cancel. https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

chrisissomewhere

Participant

I was advised that I could cancel by just not paying, so I never kept money in the account in question. Until they “offered” me a massive “discount” overnight that just happened to match the $3.40 I had sitting in the account for whatever reason. Of course, this was just a once off deal, so they can continue harassing me for the full subscription amount, rather than suspending my plan.

Luckily I live in Australia, and have forwarded this chain of events to the ACCC, as they have a form for reporting exactly this kind of behaviour, so as to inform future investigations and policy. I have also sent a request to my bank this morning to block Adobe payments.

Luckily I have no use for Adobe products anymore and any ideas I may have had about returning to try new features or updates are well and truly gone from my mind.

Kinger91

Participant

This is CRAZY! The same thing happened to me! I WANT MY MONEY BACK! THIS IS A TOTAL AND COMPLETE SCAM!!!

kglad

Community Expert

@Kinger91

please don’t post duplicate messages.

your refund is automatic if you cancelled your trial within 14 days of your trial’s start date.

kglad

Correct answer

Community Expert

you have to fix your payment problem, then you can cancel. https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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