I WAS TRYING A FREE TRIAL, NOW IT GOT RENWED WITHOUT REMINDING THOUGH THEY SAID THEY WOULD, I WANT TO CANCEL IT, PAYMENT IS FAILED. CANNOT CANCEL IT ON THE WEBSITE.

Question

i was offered a free trial, i submitted but had to intention to keep it after the trial period.the last day i was surprised to see it renewed without a reminder, though it said before they would. the payment was failed due to insufficient balance. and now i cannot cancel it on the website. i want to cancel it not renew it. i am not willing to pay anything.

kglad · Accepted Answer

you have to fix your payment problem, then you can cancel. https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Kinger91 · Answer

This is CRAZY! The same thing happened to me! I WANT MY MONEY BACK! THIS IS A TOTAL AND COMPLETE SCAM!!!

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