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Participant
Aug 15, 2026 5:18 PM UTC
Answered

I was with the free week plan, and forgot to cancel it, so the money was discounted on my account, what can I do to be refunded?

I signed the free week plan but than the week ended and I forgot to cancel it and they discounted on my bank account, Can I be refunded? 

    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    Aug 15, 2026 6:45 PM UTC

    If you cancelled your annual plan within the 14 day grace period, an automatic refund is sent within 12-14 days.

    No refunds for cancellations received after 14 days.

     

    Log-in to your account below.

    https://account.adobe.com/plans

    Click on Manage Plan for more options.

     

    See below for more details.

    https://www.adobe.com/legal/subscription-terms.html

     

    Hope that helps.

     

     

    Nancy O'Shea— Product User & Community Expert

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    Aug 15, 2026 6:45 PM UTC

    If you cancelled your annual plan within the 14 day grace period, an automatic refund is sent within 12-14 days.

    No refunds for cancellations received after 14 days.

     

    Log-in to your account below.

    https://account.adobe.com/plans

    Click on Manage Plan for more options.

     

    See below for more details.

    https://www.adobe.com/legal/subscription-terms.html

     

    Hope that helps.

     

     

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    Nancy O'Shea— Product User & Community Expert