I was wrongfully charged a late payment fee

Question

I got a message from Adobe that they couldn't retrieve a payment from my account and that I needed to update my card information, but there was nothing wrong with because I have been using it and checked with my bank to confirm that everything was fine.

I went in and simply clicked the retry payment option and it go through, but now I'm being charged more and I shouldn't have.
I've had this subscription for little more than a year now and this is the first time that this happens and I need to have that fee refunded and confirmation that this wont happened again please.

John T Smith · Answer

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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