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Participant
August 16, 2020
Answered

I was wrongly been charged for an anual plan that i never baught!!

  1. I was wrongly been charged for an anual plan that i never baught!! How to stop beeing charged
  2. When i selected to cancel plan
  3. Iwas  asked for mor money for early cancelation

 

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    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    August 16, 2020

    If you didn't give your Credit/Bank card details to Adobe, who did?  Maybe it was a family member with access to your card?  

     

    At any rate, whoever ordered Adobe services had 14 days to cancel without penalty.  See Subscription & Cancellation Terms.  

     

    Now that the grace period is over, early cancellation incurs a 50% penalty fee.  To avoid penalty fees, wait until your 12th month to cancel.   See correct answer below.

    https://community.adobe.com/t5/account-payment-plan/how-to-cancel-my-adobe-plan/td-p/11293343?page=1

     

    Nancy O'Shea— Product User & Community Expert

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    August 16, 2020

    If you didn't give your Credit/Bank card details to Adobe, who did?  Maybe it was a family member with access to your card?  

     

    At any rate, whoever ordered Adobe services had 14 days to cancel without penalty.  See Subscription & Cancellation Terms.  

     

    Now that the grace period is over, early cancellation incurs a 50% penalty fee.  To avoid penalty fees, wait until your 12th month to cancel.   See correct answer below.

    https://community.adobe.com/t5/account-payment-plan/how-to-cancel-my-adobe-plan/td-p/11293343?page=1

     

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    Nancy O'Shea— Product User & Community Expert
    Legend
    August 16, 2020

    There is no plan for GoLive. If you didn't take out this plan who did? Maybe you took a free trial and didn't consider that after 7 days it becomes a 1 year plan. Read before clicking ACCEPT !!

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