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Suray van Heerden
Participant
March 17, 2026
Answered

I wascharged for an adobe stocks subscription but I never even subscribed to the adobe stocks.I never authorized this.I know if you cancel subscription before 14days of initial payment you can get a full refund.

  • March 17, 2026
  • 2 replies
  • 55 views

I wascharged for an adobe stocks subscription but I never even subscribed to the adobe stocks.I never authorized this.I know if you cancel subscription before 14days of initial payment you can get a full refund.

    Correct answer Jeffrey_A_Wright

    @Suray van Heerden , thanks for posting, and I am sorry for any confusion. I reviewed the account you used to post to this public discussion forum, and it appears you started your Adobe Stock subscription when you began your Premiere Pro monthly plan in February.

     

    Please see https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html for information on how to complete the cancellation process for Adobe Stock. Please be aware that any unused credits that you have previously purchased will be lost when you complete the cancellation process and end your commitment to Adobe Stock.

    2 replies

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    March 17, 2026

    @Suray van Heerden , thanks for posting, and I am sorry for any confusion. I reviewed the account you used to post to this public discussion forum, and it appears you started your Adobe Stock subscription when you began your Premiere Pro monthly plan in February.

     

    Please see https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html for information on how to complete the cancellation process for Adobe Stock. Please be aware that any unused credits that you have previously purchased will be lost when you complete the cancellation process and end your commitment to Adobe Stock.

    kglad
    Community Expert
    Community Expert
    March 17, 2026

    there’s a checkbox when subscribing to an app.  it’s unchecked by default but you may have checked it.

     

    what's your account show, https://account.adobe.com