I would like a full refund. Nothing I have tried to create has worked, yet credits were used.

Thank you for posting, ​@Thomson Artistry.

I'm sorry to hear Firefly has not been meeting your needs.

Based on the information available, it appears the cancellation process may not have been completed. I recommend returning to your Adobe Account and reviewing your plan status.

You can manage your subscription and complete the cancellation process here:

https://account.adobe.com/

You can also review the cancellation instructions here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Please note that refund eligibility depends on the applicable subscription terms and when the cancellation is completed:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

If a refund is applicable, it is generally processed automatically and may take up to 14 days to appear, depending on your payment method.

I hope this helps. If you have additional questions, please don’t hesitate to update this public discussion thread, ​@Thomson Artistry.