i would like a refund on adobe firefly. increasingly i cant upload images, the program keeps cutting out and on numerous occasions the programs wont process the image

Question

i paid for a years subscription on firefly. i now find increasingly that the program cant upload my image… come back later i am told.  often it will process an image once and when i try another AI i get a another message saying that there is a problem. on top of these more frequent occurances has been the censorship policy meaning that a number of my images are not accepted although more questionable images are seen in MSM every day

kglad · Accepted Answer

​@williethepimpyou must cancel your subscription for a refund (if you qualify).make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here),https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.htmlfor info on how to cancel your subscription, this page describes the few steps involved,https://helpx.adobe.com/manage-account/using/cancel-subscription.htmlif you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed,https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

williethepimp · Answer

how do i get a refund on adobe firefly? i can upload an image about 50% of the time…something went wrong , please come back later, couldnt upload the image etc. its a shocking service

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