Skip to main content
Participant
November 11, 2023
Question

I would like to cancel my subscription to the ADOBE SYSTEMS SOFTWARE 044-207-3650 IE service.

  • November 11, 2023
  • 2 replies
  • 951 views

I would like to cancel my subscription to the ADOBE SYSTEMS SOFTWARE 044-207-3650 IE service.  The payment was taken from VISA card on the 11/11/2023. As I did not have sufficiens funds the tranaction failed and I had to pay for the failed transaction. Can you please cancel this subscription as I am having trouble doing so. 

This topic has been closed for replies.

2 replies

Shivangi_Gupta
Community Manager
Community Manager
November 17, 2023

Hi @Michelle33542964eqwa,

Thanks for reaching out. As per your account info, your Adobe subscription ended in 2020.

There is no active subscription to be cancelled. We believe there is some confusion here.

We'd recommend either contacting our support team to discuss this in detail. https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Let us know if you have any questions.

Best,

Shivangi 

kglad
Community Expert
Community Expert
November 16, 2023

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.