I would like to have a refund on a order number AE06205700041CRS

Forum|Forum|8 hours ago
August 21, 2026
9 replies
28 views

Hello! As I mentioned in the head of the message, I would like to have a refund on the order, which is cost US$23.99. I will gladly cooperate with you on this issue, if you need this, of course. I hope we could resolve this problem. Thank you in advance!

Correct answer Jeff_A_Wright

Thanks, @excited_Sunflowerc1a1, but the chat dialog is in the bottom-right corner of your screenshot. It appears you have pop-up blockers or other settings that are preventing the chat window from opening automatically when you click https://helpx.adobe.com/contact.html?rghtup=autoOpen. You can try clicking on the chat icon itself, and if that doesn't find someone locally who can help you reach us, @excited_Sunflowerc1a1.

No action will be taken on your account based on a public discussion post. Please get in touch with us at https://helpx.adobe.com/contact.html?rghtup=autoOpen to submit your request.

Jeff_A_Wright

Community Manager

Thank you for posting, @excited_Sunflowerc1a1.

I am sorry that you did not find more value in our services, @excited_Sunflowerc1a1.

I reviewed the account associated with this community profile and found active Adobe Acrobat Pro and Adobe Acrobat AI Assistant Plus subscriptions that were purchased on 7/27.

Because the subscriptions were purchased several weeks ago, they are outside Adobe's standard refund window.

Adobe's subscription terms explain when refunds are available and when cancellation fees may apply for annual plans paid monthly.

You can review the subscription terms here: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

If you no longer need the subscriptions, you can review cancellation options and start the cancellation process here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

Please update this public discussion thread if you have any additional questions or requests, @excited_Sunflowerc1a1.

E

excited_Sunflowerc1a1Author

Participant

Hello, Jeff. I understand that my request will be something unusual, but if it is possible, could you be my saviour and somehow let me do this? I want to be as honest with you as possible - you see, I completely forgot that I had paid for it a month ago, when I needed it for work, but within this month I have lost most of my money due to a situation I`d rather not discuss publicly and this was literally last 30 bucks I had to get me through the end of the month. If we could pull this off, it would literally mean the world for me. I really hope this is possible

Jeff_A_Wright

Community Manager

I appreciate the update and your situation, Excited_Sunflower. Please click on https://adobe.ly/4xZjhFj to speak with a member of our team about your request for a refund. Please use a different device to reach us if you find yourself redirected to this public discussion forum, Excited_Sunflower. ^JW