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December 22, 2025
Question

I would like to request a refund.

I had taken a the monthly trial and then cancelled but got a charge for two memberships one for adobe pohtoshop and than another random one for stock images which I don't belive I ever applied for. When I try to cancel these memberships there is an annual early cancellation fee of $104 if you cancel after 14 days of purchase which is not only more than the actual membership itslef but I indeed am trying to cancel it the same day of the charges so the fee shouldn't be applied If I read it right. So I am requesting a refund for the two recent memberships I wanted to cancel without having to pay the $104 since the payments went through today not 2 weeks ago, thank you.

4 replies

kglad
Community Expert
Community Expert
December 22, 2025

and the trial is 14 days.

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Peru Bob
Community Expert
Community Expert
December 22, 2025

It's not 14 days after payment. It's 14 days after you download and install

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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December 22, 2025

So I have to pay the combined $238 because I forgot to cancel the 14 day trial?

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Jeffrey_A_Wright
Legend
December 22, 2025

Elias, thanks for posting about your subscription commitment to these public discussion forums. I am sorry you did not find more value in our services. Please click on https://adobe.ly/4b34mS6 to speak with a member of our team who can discuss the cancellation process and any associated fees. You can find information on the cancellation process at https://adobe.ly/4p6ZqyU. ^JW

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