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ren25
ren25
Participant
June 4, 2026
Answered

I would like to request a refund

  • June 4, 2026
  • 1 reply
  • 10 views

Hello,

I am writing to request a full refund for two accidental subscription charges on my account. I recently signed up for Adobe Acrobat, and the AI Assistant add-on was also mistakenly purchased right after.

Both of these charges were entirely accidental, and I have not used either of the services.

Could you please assist me in cancelling both the Adobe Acrobat subscription and the AI Assistant add-on immediately, and processing a full refund for both charges? I can provide Invoice for the purchase

Thank you for your help.

    Correct answer Peru Bob

    @ren25

    It can take up to 14 days for a refund to be issued.

    Check your account:
    https://account.adobe.com/

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 5, 2026

    ​@ren25 

    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

      ren25
      ren25Author
      Participant
      June 5, 2026

      Yes, I was charged for it. I already processed the cancellation, and Adobe told me it takes a few business days. I just want to check if the refund went through.

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