Skip to main content
Participant
Sep 17, 2026 10:35 AM UTC
Answered

I would like to request a refund for the monthly plan.

I was charged for the plan on September 15th, even though I had cancelled it several days in advance—having used the free trial only once. It turns out I was just charged 47.7 soles, despite not using the application.

    Manan JoshiCorrect answer
    Community Expert
    Sep 17, 2026 10:59 AM UTC

    Check out the following article to know about refund eligibility https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    If you are eligible and are charged even after cancellation then you need to contact Adobe Support. If you were charged before cancellation and are eligible for a refund then you will get it automatically within 14 days or so.

    -Manan

    2 replies

    kglad
    Community Expert
    Community Expert
    Sep 17, 2026 12:19 PM UTC

    ​@Beauteous_Journeya0f1 

     

    check your account, https://account.adobe.com to confirm everything is cancelled. and save your trial start and trial cancellation emails from adobe.

    Translate
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    Sep 17, 2026 10:59 AM UTC

    Check out the following article to know about refund eligibility https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    If you are eligible and are charged even after cancellation then you need to contact Adobe Support. If you were charged before cancellation and are eligible for a refund then you will get it automatically within 14 days or so.

    Translate
    -Manan