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muthu1997
Participant
March 4, 2025
Question

iam getting error message when i try to pay for premium

  • March 4, 2025
  • 2 replies
  • 226 views

iam getting error message when i try to pay for premium, Iam trying from India for my business.

[Mod: Removed screnshot of customer's personal information]

2 replies

nishu_kush
nishu_kush
Legend
March 4, 2025

I'll move this post to the relevant forum.


Thanks,
Nishu

David.Arbor
Community Manager
David.ArborCommunity Manager
Community Manager
March 4, 2025

Hi there, sorry you're having issues trying to subscribe. I removed the screenshot with your credit card info to protect your privacy. This isn't an After Effects issue, so I recommend you contact Sales support here: https://www.adobe.com/in/about-adobe/contact.html

 

To protect your privacy, please never post images of your personal or financial information online.

 

Thanks,
- David, After Effects Engineering Team

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 4, 2025

Muthu, what error message are you receiving? I see that you started a new subscription. Please see https://adobe.ly/43iLWsR for information on how to update the payment information associated with your new membership. ^JW

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