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Participant
July 11, 2026
Question

ich benötigen einen Agenten

  • July 11, 2026
  • 3 replies
  • 9 views

Meine Karte ist abgelaufen - ich werde die neue nicht hinterlegen und verlange eine sofortige Kündigen all meiner Abos.

    3 replies

    Peru Bob
    Community Expert
    Community Expert
    July 11, 2026

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

     

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

     

    John T Smith
    Community Expert
    Community Expert
    July 11, 2026
    Participant
    July 11, 2026

    und, wo ist denn nun mein agent?

     

    kglad
    Community Expert
    Community Expert
    July 11, 2026

    @Ella3449533061hh 

     

    you must fix your payment before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

     

    then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html