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Participant
October 24, 2020
Question

Ich erhalte permanent Bestätigungscodes

  • October 24, 2020
  • 2 replies
  • 713 views

Hi,

da es anscheinend keine annehmliche Möglichkeit gibt den Support bei solchen Problemen zu erreichen nun hier.

 

Ich erhalte seit etwa 2 Wochen in regenmäßigen Abständen Bestätigungscodes, ich nehme an für Passwortresetanfragen. Das stellt sicherlich irgendeine Form von Angriff dar.

 

Was kann ich dagegen tun?

 

Für Tipps bin ich sehr dankbar.

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    October 25, 2020

    1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below and change your password and manage 2-step verification.

    https://account.adobe.com/security
    2. If you still need help, scroll down to Contact Adobe on the same page.
    3. Click the chat icon. Online chat is available in English 24/7.
    4. In the chat box, type AGENT followed by enter key and wait for a human.
    5. Alternately, phone customer service M-F during normal business hours.
    https://www.adobe.com/about-adobe/contact.html

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    October 24, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730