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Participant
August 27, 2026
Question

Ich habe keine laufenden Abos, aber das Geld wird bei mir weiterhin abgebucht. Was soll das?! Telefonisch oder per Mail ist hier kein Kontakt möglich. Was ist das??!

  • August 27, 2026
  • 2 replies
  • 10 views

Momentan habe ich kein aktives Abo.

Das Geld wird weiterhin abgebucht.

Wie ist das möglich?

    2 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    August 27, 2026

    Thank you for posting, ​@Playful_worker8f8c.

     

    I am sorry for the frustration this situation has caused. I reviewed the available account information and do not see any active Adobe subscriptions or recent transactions that would explain an ongoing charge.

     

    If you are seeing a charge from Adobe, please review the guidance in the following article to help identify the source:

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

     

    In some cases, charges can be associated with a different Adobe account, a family member's account, or a purchase made through a third-party provider such as Apple, Google, or a reseller.

     

    Please update this public discussion thread if you have any additional questions, ​@Playful_worker8f8c.

    Randy Hagan
    Community Expert
    Community Expert
    August 27, 2026

    Did you previously? And did you actively cancel that previous subscription, or did you just rely on not renewing would stop automated payments?

     

    Please let me refer you to Adobe’s directions for canceling trials and paid subscriptions through this link.

     

    Hope this helps,

     

    Randy