Participant

Answered

Ich möchte eine Lizenz übertragen.

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Ich habe einen Fall im Adobe Chat eröffnen lassen um meine CS6 Lizenz zu übertragen. Der Fall wurde wenige Sekunden nach dem Ende des Chats geschlossen, obwohl es keine Lösung gab. Der Fall muss offen bleiben, bis ich die Dokumente hochgeladen habe.

Ich benötige nun weiterhin eine Fallnummer für den Transfer.

danke für Ihre Hilfe & viele Grüße

Jeff_A_WrightCorrect answer

Community Manager

Thank you for posting, @defaultc7o21kqjmk7w.

I apologize for any inconvenience you have encountered while transferring your license for Creative Suite 6 Design Standard for Windows.

I can confirm that your support case (ADB-47051849-Z9V8) is active.

To provide the documents needed for your license transfer request or add updates to the case, please sign in to the Adobe Customer Support Portal and open your case details. The following article explains how to view, update, and manage your support cases:

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

Once you've accessed case ADB-47051849-Z9V8, you can add comments and upload any requested documentation directly to the case so the team can continue processing your request.

If you have any additional questions, please update this public discussion thread, @defaultc7o21kqjmk7w.

Peru Bob

Community Expert

Transfer of CS6 licenses has probably been discontinued.

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D

defaultc7o21kqjmk7wAuthor

Participant

Hi,

thanks for the answer. I don’t need support, I just want to transfer the license to someone else.

Another case was opened by Adobe for this and then few minutes after this closed. I really don’t get what the problem is.

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Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting, @defaultc7o21kqjmk7w.

I apologize for any inconvenience you have encountered while transferring your license for Creative Suite 6 Design Standard for Windows.

I can confirm that your support case (ADB-47051849-Z9V8) is active.

To provide the documents needed for your license transfer request or add updates to the case, please sign in to the Adobe Customer Support Portal and open your case details. The following article explains how to view, update, and manage your support cases:

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

Once you've accessed case ADB-47051849-Z9V8, you can add comments and upload any requested documentation directly to the case so the team can continue processing your request.

If you have any additional questions, please update this public discussion thread, @defaultc7o21kqjmk7w.

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D

defaultc7o21kqjmk7wAuthor

Participant

Hey Jeff,

thanks! I submitted the forms, but there has been no response from support yet. Is there anything missing?

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kglad

Community Expert

adobe doesn’t support legacy products like cs6.

you can get help in the forums (though this should be posted in download & install). are you trying to transfer to someone else (http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html), which will likely fail, or transfer to another computer?

if you’re trying to install and activate on another of your computer’s, what problem are you having?

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