Known Participant

Question

Ich versuche mein Abo zu ändern, aber erhalte immer diese Meldung:

8 commentaire
90 vue
Tout traduire

Versuche es noch einmal oder wende dich an den Support, falls das Problem weiterhin besteht.

E4DC54E85054EAB30A490D451784122119799

Ich finde aber keinen Support. Auch der Chatbot funktioniert nicht. Was jetzt?

kglad

Community Expert

use a mobile phone’s update (non-opera) browser with wifi disabled

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W

wdburgdorfAuteur

Known Participant

Thanks. I actually, I wanted to accept the half price offer, but that failed, whatever I tried. Now I just cancelled. Adobe really dropped the ball.

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kglad

Community Expert

@wdburgdorf

check your account, https://account.adobe.com

to confirm you have no subscriptions.

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ShivangiGupta

Community Manager

Hi @wdburgdorf,

Sorry for the trouble.

Could you confirm which plan are you trying to change to? Also, have you tried following the steps listed in this article on a different device? https://adobe.ly/4w8AZ8K

Let us know.

^Shivangi

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^Shivangi

W

wdburgdorfAuteur

Known Participant

Hi Shivangi,

Thanks for your reply. Actually, at this point I want to cancel my subscription. I feel increasingly frustrated with Adobe, and the price is way too high.

But when I try to cancel, I get the subscription offered at half price, which is a bit more reasonable. And this error occurs each time I click on “Details” for this offer.

The chat support definitely does not work at all. I cannot enter any text in the chatbot field.

Ralf

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ShivangiGupta

Community Manager

We are sorry for the experience. Have you tried reaching out to support here? https://helpx.adobe.com/contact.html?rghtup=autoOpen

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^Shivangi

Versuche es noch einmal oder wende dich an den Support, falls das Problem weiterhin besteht.

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