Skip to main content
Participant
August 11, 2026
質問

Ik wil graag weten op welk e-mailadres mijn abonnement geregistreerd staat

Dear Adobe,

I have a question. I have an Adobe Express Premium subscription with you for 12.09 euros per month. I would like to cancel this, but I no longer know which email address this subscription is registered to. Can you help me with this?

Sincerely,

Martijn Raats

    返信数 2

    Jeff_A_Wright
    Community Manager
    Community Manager
    August 11, 2026

    Thank you for posting, ​@social_Paletteae6c.

     

    Thanks for your question. I understand how frustrating it can be when you're trying to manage a subscription but aren't sure which email address is associated with the account.

     

    Kglad's helpful suggestions are correct. I reviewed your account details, there are currently no active Adobe subscriptions associated with the account, so there is no active Adobe Express Premium plan to cancel.

     

    If you believe you're still being charged, the subscription may be associated with a different Adobe account, email address, Apple ID, or Google account.

     

    The following resources can help you identify the account associated with the charge and locate the email address used for the subscription:

    • https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html
    • https://helpx.adobe.com/manage-account/kb/find-adobe-id-email-address.html

     

    These articles should help you determine which account is connected to the subscription and whether an active plan exists under a different login.

     

    Please update this public discussion thread if you have any additional questions, ​@social_Paletteae6c.

     

    kglad
    Community Expert
    Community Expert
    August 11, 2026

    if you were billed by adobe, use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find your account.