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Participant
February 1, 2020
Question

illustrator, indesign and phtoshop are not working

  • February 1, 2020
  • 2 replies
  • 317 views

I recently got the adobe student membership and downloaded illustrator, photoshop and indesign but when i open them, it seems like not working. When i try to create a new document on Indesign it shows me this message 

I am really frustated because i need those programs but they are not working. I even had to downloaded an older version of photoshop to make it work and it did work but that was not the case for illustrator nor indesign, please help! 

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2 replies

Nancy OShea
Community Expert
Community Expert
February 1, 2020

Does your computer meet the system requirements to run Creative Cloud desktop app + Illustrator + Photoshop + InDesign, etc...? 

 

If it doesn't meet or exceed the basic requirements, you won't be able to use the software on that device.

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
February 1, 2020