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December 2, 2025
Question

Illustrator on Ipad doesn't work

  • December 2, 2025
  • 1 reply
  • 346 views

Hi. I paid for an Adobe Illustrator subscription on iPad yesterday. The payment went through, and the subscription was paid. The app worked fine until lunchtime today. Then I was kicked out of the app, and when I tried to log in again, the message "Adobe has suspended all new sales of goods and services in your country" appeared. Does anyone know how to fix this?

P.S. I've tried signing out and logging in again,and I'm sure I've paid as I have the invoices

1 reply

kglad
Community Expert
Community Expert
December 2, 2025

did you purchase from adobe.com?  or did you purchase from a mobile app store?  or something else?

 

and what country is the payment from?

December 2, 2025

I've paid in App store. My country is Belarus ,but up until this moment everything always worked without any problems

kglad
Community Expert
Community Expert
December 2, 2025

contact that app store (but because of the ukraine invasion adobe stopped sales to russia, belarus etc).