Illustrator [reverted to a trial version]

Forum|Forum|2 years ago
August 21, 2023
4 replies
216 views

Hi,

we have purchased 1Yrs plan of Adobe Illustrator last week(17/08/2023) by the mail id

by today Ai showing buye or trail version, we can't use Ai now,we didn't get any invoice copy throught mail.

[Personal Information removed by moderator]

Billing

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kglad

Community Expert

start with @Monika Gause's link. only if that fails, proceed to:

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

Monika Gause

Community Expert

Please check this out:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Please do not post personal information on this public forum. We do not have access to your account here.

D

dina28274037p3f7

Participant

same problem here , i have a creative cloud all apps subscription that surely includes illustrator, but it says buy or try !

Abambo

Community Expert

same problem here , i have a creative cloud all apps subscription that surely includes illustrator, but it says buy or try !

By @dina28274037p3f7

Yes, Creative Cloud All Apps includes Illustrator. Please follow @Monika Gause's link, and thereafter @kglad's link. Let us know what did work for you.

ABAMBO | Hard- and Software Engineer | Photographer

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