Skip to main content
N
Nie interesuj23554999wt22
Participant
March 12, 2022
Answered

important issue, help

  • March 12, 2022
  • 2 replies
  • 408 views

hello everyone, 3 months ago i signed up and created an account (other than this one) and i barely used it but intentionally paid for the 2 months, the last month i deleted my account and thought i wouldnt have to pay for it, but unfortunately i have been charged despite the fact that that account has been deleted
i tried to login into that account but i failed and cant cancel my plan, im afraid i will be charged again, i know its 36 euro is not much but i earn money in polish zloty which is 180 and its a lot for me right now, i wanted to ask how to deal with this? chat bot  sent me here to you guys, i also want to ask if a refund is possible if i didnt use the creative cloud since the second money charge? i really need help with this 
thank you so much for all responses

This topic has been closed for replies.
Correct answer ProDesignTools

Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat:

https://helpx.adobe.com/contact.html

To contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone number by geography including hours and languages.

*** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 12, 2022

Deleting an account does NOT cancel your subscription... you need to call support

 

Nobody in this public form can help with an account problem

 

https://helpx.adobe.com/contact/phone.html

    N
    Nie interesuj23554999wt22Author
    Participant
    March 12, 2022

    thank you so much, i couldnt find direct contact info to adobe, thx 

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity ExpertCorrect answer
    Community Expert
    March 13, 2022

    Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

    The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat:

    https://helpx.adobe.com/contact.html

    To contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone number by geography including hours and languages.

    *** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 12, 2022

    using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

      N
      Nie interesuj23554999wt22Author
      Participant
      March 12, 2022

      it guides me to login into the account i deleted, i cannot login 

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices