Skip to main content
Simone28460889czn0
Participant
March 29, 2023
Answered

impossible change plan

Hello, I need your help.

I want to move from my photography plan to the complete plan, but I can'd find the icon "Manage plan".

In my page I have only the icon that allow me to cancel my plan.

Please see the fil I attached here.

 

How can I change my plan?

 

Thanks, Simone - Italy

This topic is closed to new replies. Start a new post to keep the conversation going.
kglad
kgladCorrect answer
Community Expert
March 29, 2023

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

View reply

2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 29, 2023

Simone, thank you for your question about changing from a Creative Cloud All Apps plan to a Photography plan. The option to change plans should be available by following the steps listed at https://helpx.adobe.com/manage-account/using/change-plan.html

 

You just purchased the CC All Apps membership, so I encourage you to complete the process soon! If you encounter any problems, or if the change plan option is no longer available, then do not hesitate to reach out to our chat support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen as suggested by Kglad. 

 

Kglad's advice about popups and cookies is equally valid for changing your plan and contacting our support team, so ensure the browser is not blocking either function.

Translate
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 29, 2023

    contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices