Impossible de payer pour m'abonner.

Forum|Forum|1 year ago
January 9, 2025
1 reply
637 views

Impossible de payer mon abonnement à CC.
J'ai installé CC il y a 3 semaines, j'avais pris l'essai gratuit.
Que j'ai finalement résilié.

Aujourd'hui je veux prendre l'abonnement, mais impossible de payer (CB, IBAN, PAYPAL...) rien ne fonctionne.

J'en ai absolument besoin pour travailler demain, comment puis-je faire ?

Account management

kglad

Community Expert

contact adobe support to fix this. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

K

karine_2374Author

Participating Frequently

OK thanks, I tried but nobody was available this afternoon...(only the virtual assistant which is not reallyusefull)
Do you know what are the available times to have a human conversation ?

Jeffrey_A_Wright

Legend

Karine, we have people waiting to speak with you right now, but you will need to use a device that can contact us.

Please use a different device to click on https://adobe.ly/3PrhZPb so that a member of our team can help you establish a new membership. You may also want to try using a smartphone or tablet to complete your purchase as your inability to purchase a membership or contact us are likely related. You may also be blocked from purchasing since you recently canceled a trial on the same account.

What type of computer and network are you using Creative Cloud on? Is it managed by your work or an organization, Karine? ^JW

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