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Participant
December 26, 2025
Question

Impossible de voir sur mon compte ma formule d'abonnement !?

  • December 26, 2025
  • 4 replies
  • 153 views

Après m'avoir débité quelques dizaines de francs pour un soi-disant essai gratuit.. payant... Maintenant je ne peux pas voir ma formule d'abonnement depuis mon compte. Alors que je suis à la fin de la période. De même, impossible de connaître le montant du renouvellement, si je souhaite le faire.

 

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4 replies

kglad
Community Expert
Community Expert
December 29, 2025

if you don't want another 1 year photography plan subscription, cancel* within the week.

 

if you do want to continue to use your photography plan but are unable to, 

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

 

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

additionally, below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

 

 

*

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

gupta shivangi
Legend
December 29, 2025

Hi @Anick5FBD,

Thanks for reaching out. I can see that you have an active Photography plan since 11 months and 21 days. Adobe has sent you an email December 08, 2025 mentioning all the details related to plan renewal. You can check it and decide if you wish to renew and continue using the application.

I hope it helps.


^Shivangi

Abambo
Community Expert
Community Expert
December 27, 2025
quote

Après m'avoir débité quelques dizaines de francs pour un soi-disant essai gratuit.. payant...


By @Anick5FBD

La période d'essai sera convertie en abonnement payant si l'abonnement n'est pas résilié.

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
December 26, 2025

you can check your account, https://account.adobe.com

 

30 days prior to plan renewal adobe sends an email with the cost and date as a reminder.