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Spies007
Participant
June 1, 2026
Question

Impossible to cancel my account

  • June 1, 2026
  • 2 replies
  • 5 views

I find this an absolute stain on Adobe. 
 

never have I come across a company that makes it impossible to cancel a subscription, I have recently run into a crisis and can’t afford the subscription, yet Adobe makes it impossible to cancel. 
 

im reporting them to the ACCC.

 

this is so so wrong. 

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    June 1, 2026

    Click on Manage Plan for more options. 

    NOTE: You must have an active payment card on file to cancel. 

    Early termination fees may apply.  See screenshot below.

     

     

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    June 1, 2026

    you have to fix payment problems before you can cancel.  https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html?linkId=100000254860002