Participant

Answered

Impossible to cancel my account

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I find this an absolute stain on Adobe.

never have I come across a company that makes it impossible to cancel a subscription, I have recently run into a crisis and can’t afford the subscription, yet Adobe makes it impossible to cancel.

im reporting them to the ACCC.

this is so so wrong.

Jeff_A_WrightCorrect answer

Community Manager

Thank you for posting to this public discussion forum, @Spies007.

I am sorry you did not find more value in your services. As mentioned by @kglad an active payment method is necessary to use or manage the services you are subscribed too, @Spies007.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your subscription, @Spies007. I don’t see any records of any previous attempts to reach us or to cancel your subscription, so please use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

For more information on the cancellation and refund process see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

S

sincere_socialite1900

Participant

I agree - wasted an hour trying to get my account cancelled

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kglad

Community Expert

@sincere_socialite1900

are you currently having any problems with which you need help?

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AkanshaAshra

Community Manager

Hi @sincere_socialite1900,

We understand that you’d like to cancel your subscription. After checking your account, we can see that your Creative Cloud Pro subscription is currently in a past-due status due to an outstanding payment.

Once the outstanding payment is resolved, you should be able to proceed with the cancellation.

You can follow the cancellation steps here: Cancel Adobe trial or subscription. [https://he...ption.html ]

You can also review the cancellation terms for your plan here: Cancellation details for common Adobe plans.

We hope this helps clarify the next steps. Please feel free to reach out to us here in the community if you need any further assistance.
^Akansha

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Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting to this public discussion forum, @Spies007.

I am sorry you did not find more value in your services. As mentioned by @kglad an active payment method is necessary to use or manage the services you are subscribed too, @Spies007.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your subscription, @Spies007. I don’t see any records of any previous attempts to reach us or to cancel your subscription, so please use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

For more information on the cancellation and refund process see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

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Spies007Author

Participant

I just cancelled my card with my bank and got a new card - that was the only way around it.

Adobe should not be allowed to operate the way that they do.

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kglad

Community Expert

@Spies007

it’s still on your credit record.

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Nancy OShea

Community Expert

Click on Manage Plan for more options.

NOTE: You must have an active payment card on file to cancel.

Early termination fees may apply. See screenshot below.

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Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

you have to fix payment problems before you can cancel. https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html?linkId=100000254860002

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