Participant

Answered

Impossible to cancel my account

Forum|Forum|1 month ago
June 1, 2026
4 replies
41 views

I find this an absolute stain on Adobe.

never have I come across a company that makes it impossible to cancel a subscription, I have recently run into a crisis and can’t afford the subscription, yet Adobe makes it impossible to cancel.

im reporting them to the ACCC.

this is so so wrong.

Correct answer Jeff_A_Wright

Thank you for posting to this public discussion forum, @Spies007.

I am sorry you did not find more value in your services. As mentioned by @kglad an active payment method is necessary to use or manage the services you are subscribed too, @Spies007.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your subscription, @Spies007. I don’t see any records of any previous attempts to reach us or to cancel your subscription, so please use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

For more information on the cancellation and refund process see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting to this public discussion forum, @Spies007.

I am sorry you did not find more value in your services. As mentioned by @kglad an active payment method is necessary to use or manage the services you are subscribed too, @Spies007.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your subscription, @Spies007. I don’t see any records of any previous attempts to reach us or to cancel your subscription, so please use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

For more information on the cancellation and refund process see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

Spies007Author

Participant

I just cancelled my card with my bank and got a new card - that was the only way around it.

Adobe should not be allowed to operate the way that they do.

kglad

Community Expert

@Spies007

it’s still on your credit record.

Nancy OShea

Community Expert

Click on Manage Plan for more options.

NOTE: You must have an active payment card on file to cancel.

Early termination fees may apply. See screenshot below.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

you have to fix payment problems before you can cancel. https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html?linkId=100000254860002

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