impossible to change the payment method.

Forum|Forum|3 days ago
February 3, 2026
2 replies
31 views

Hi, my card associated with my cloud account has expired, and now it's impossible to change it; it always gives the error "Something went wrong". Has anyone else had this problem and how did you solve it?

John T Smith

Community Expert

To contact support see the CORRECT ANSWER at this link
https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

kglad

Community Expert

try using a mobile phone’s browser with wifi disabled to change your payment method.

Polo FreitasAuthor

Known Participant

Thank you, I tried but without success.

kglad

Community Expert

@Polo Freitas

contact adobe support.

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