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Participant
Nov 7, 2024 6:04 PM UTC
Question

Impossible to pay using my credit card

Hello from France

I would like to subscribe to Lightroom, Lightroom Classic & Photoshop.

As you can see on the screenshot below, when entering my credit card (VISA) there is nowhere I can enter the 3 digit cryptogram which is, is my case, necessary for my bank.

I tried multiple times without entering any 3 digit cryptogram and it doesn't work.

I don't have any Paypal account and I really would like to pay using my credit card.

Can anybody help me ?

Thanks

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7 replies

Jeffrey_A_Wright
Legend
Nov 7, 2024 6:13 PM UTC

Paul, please enter your credit card number into your screenshot's Numero de carte section. Once you enter the credit card number into the number field, you can enter the rest of the necessary information.

 

If this does not work, please try purchasing again using a different web browser. For more information on the payment screen, including a tutorial video, see https://adobe.ly/4ftflTY. ^JW

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paul_4237Author
Participant
Nov 7, 2024 6:33 PM UTC

Ty for your answer.

It doesn't work.. also on the (french) video (https://www.youtube.com/watch?v=1D1PDthhf8Y&t=47s) there is still no room for the 3 digit cryptogram.

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kglad
Community Expert
Community Expert
Nov 7, 2024 6:46 PM UTC

try using a mobile phone browser with wifi disabled 

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