impossible to stop or change the subscription, and the tech support is ....well not up to task.

Hello there,

We're sorry for the experience you've had. Unfortunately, we can not share any personal or confidential info here as this is a public forum.

We'll make sure to pass on the feedback to the support team.

Let us know if there is anything we can help you with.

Regards,

Shivangi

Thank you for posting this! It's 2023 and I'm still not able to get a proper response from adobe. I've cancelled and asked for a refund instead they said they couldn't find the charge. 

i can see adobe support misunderstood you, but you were also confusing in some of your responses.  try again, if you want to cancel and bear the penalty.

>only wanted to use it when i need it

If you are willing to pay more, SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222 - links and pictures
-the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment
https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
-This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

IN here, you can see, that theres no use of the support, as they dont care what you will answer.  😞