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Inspiring
August 28, 2025
Answered

Impossible to switch to annual. "Error: Plan unavailable"

  • August 28, 2025
  • 1 reply
  • 418 views

Hello,

My subscription of 5 years just got renewed two days ago but I received an email stating that the price of the monthly subscription to the Photography (20Gb) plan will go from 11,99€ to 18,14 € per month next month. But, good news, the price would remain the same if I switched to upfront annual payment.

 

I thought "sure", since I'll still use PS in a year, but when I click on "Update Subscription", I get:

Error: Plan unavailable

We’re unable to continue with this plan. Select another plan or if you think you’re seeing this message in error, please contact Customer Support.
 

What gives? If I cancel, that plan isn't available on https://www.adobe.com/fr/creativecloud/plans.html and I'll have to pay much more. It's like dangling a carrot in front of me, onIy to deny it in the end. I just need Photoshop and Bridge. Can you do something about it? The chatbot is utterly stupid and doesn't understand the problem.

 

Correct answer Philippe5EA0

Problem solved after typing "agent" in the chat and talking to a human, who manually updated the plan.

1 reply

Kanikas
Community Manager
Community Manager
August 28, 2025

Hi Philippe5EA0, 

 

We're sorry for the inconvenience. For plan I would suggest you to get in touch with our support team for help. Please click hereto contact support.


^KS

Philippe5EA0AuthorCorrect answer
Inspiring
August 28, 2025

Problem solved after typing "agent" in the chat and talking to a human, who manually updated the plan.

Shivangi_Gupta
Community Manager
Community Manager
August 28, 2025

We are glad you got your issue resolved. Thanks for keeping the thread updated. 


^Shivangi