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Impossible update lightroom and lightroom classic

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Hello,

On my professional computer, I asked for installing creative cloud to install my personal applications.
They installed it indeed.

But when I try to launch one of the 2 lightroom application, they are respectively on 5.0 and 11.0.1 version. There is no update.

IT of my company told me they don’t have any restriction or adobe management.

Does someone help me to pass through this strange situation ?
Best regards

Sébastien

Jeff_A_WrightCorrect answer

Community Manager

@allamezon I appreciate the information. I recommend you avoid using your personal software licenses on your work computer.

Please work directly with your IT department to find a secure photo-editing solution that meets both of your needs.

A

allamezonAuthor

Inspiring

As 8t is personnel use, they don't want to help.😕

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ShivangiGupta

Community Manager

I see!
If there is any administrative restriction then, it is important for the system administrator to enable updating the apps.

^Shivangi

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^Shivangi

A

allamezonAuthor

Inspiring

They told me there is no administration on adobe.

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kglad

Community Expert

contact your admin

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A

allamezonAuthor

Inspiring

They told me it is too dangerous for cybersecurity. So they let me with these old version.

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A

allamezonAuthor

Inspiring

Hello,

On my professional computer, I asked for installing creative cloud to install my personal applications.
They installed it indeed.

But when I try to launch one of the 2 lightroom applications, they are respectively on 5.0 and 11.0.1 version. There is no update.

IT of my company told me they don’t have any restriction or adobe management.

Does someone help me to pass through this strange situation ?
Best regards

Sébastien

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ShivangiGupta

Community Manager

Hi @allamezon

Thanks for writing in.

What error do you get when you try to update the apps? Could you share a screenshot?

We're here to help.

^Shivangi

^SG

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^Shivangi

A

allamezonAuthor

Inspiring

Hi Shivangi !

Here are screenshots… in French.
I don’t have any error or alert. Here, Lightroom is available in 5.0 version and no update is proposed.
It seems, there is an admin restriction ‘cause of my company but they told me there are no limitation. 🙄

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kglad

Community Expert

p.s. this should be in the download and install forum unless your admin supplied your cc desktop installer.

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A

allamezonAuthor

Inspiring

This is the case. My admin installed the 6.10.0.252.41 creative cloud application. I can’t install anything else.

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Jeff_A_Wright

Community Manager

Thanks for posting, @allamezon.

I see that you have a Creative Cloud for Education subscription. These subscriptions are designed for your personal use.

If your employer requires you to have access to Lightroom on their computers, they should purchase a license for you, @allamezon.

We also offer Creative Cloud for Teams plans that provide additional flexibility. Please see https://www.adobe.com/creativecloud/business/teams/upgradetoteams.html for more information.

Are you able to access your Photography plan on your home computer, @allamezon?

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