improper billing improper refund now have more licensing and did not download my horrific chat sessi

Question

I am so very tired and have had a horrific experience with billing and the chat session. I called a couple of hours after being billed $3,107.01 for producgtd I dont use, got talked into a different plan and got billed for $1,385.01 and they refunded me $1,830 and still have productd I can't use, more licenses of them and I guess I get charged 10 months for a 3hr SAME DAY licensing "fix" atat continues to cost me more.  I will disable my billing for I NO LONGER TRUST ADOBE.  I thought I would get a copy of the chat but did not so my bad for letting the company take advantage of me... Case ADB-42699500-S3C5

kglad · Answer

just cancel if your plan(s) are worth nothing to you.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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