In regards to trying to deduct money for canceled packages

Question

Dear sir, 
Despite canceling the trial version package within the stipulated time & Received cancel confirmation mail but there are repeated attempts to deduct money from the credit card which is very unfortunate. Request to resolve the issue.
Thanks
Md. Sohel Rana 
Contact no: [phone number removed]
Adobe user 
Bangladesh

jane-e · Answer

@md._sohel_5823

I've moved your post from Using the Community to Account, Payment, & Plan.

Only Adobe Customer Care can assist with billing. You can reach them by Chat or X (Twitter)

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

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