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Participant
May 7, 2025
Question

Incorrect Billing and significant higher than usual

  • May 7, 2025
  • 2 replies
  • 179 views

Hello,

For unknown reasons I recieved 2 billings on 5th of may. The amount of these 2 bills are way higher than usual.

Currently I only own the following subscriptions:
- Photography membership
- Premiere Pro Membership

These memberships have always been billed on a monthly base of 17 and 18th of the month with a total of around €39. I have not taken any other memberships since these 2

Now where did this billing of 5th may come from and why did I suddenly pay over 100 euros for it?


2 replies

kglad
Community Expert
Community Expert
May 7, 2025

if you change the monthly paid photography plan to a one-time/year annual pay, its cost remains the same.

Shivangi_Gupta
Community Manager
Community Manager
May 7, 2025

Hi @Karan_A,

We appreciate you reaching out. There have been some changes in the plans' pricing for the monthly payment module. Please refer to this article for more info: https://adobe.ly/3Snizi7

Let us know if you have any questions.


^Shivangi