Participant

Answered

Incorrect Billing Info - Cannot purchase Creative Cloud Plan. Please Help

Forum|Forum|6 years ago
June 23, 2019
4 replies
6702 views

Hey Guys.

I can't seem to purchase the creative cloud plan due to this error

Incorrect billing info

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 800-585-0774.

The country/region of the account is United States and so is the address associated to the credit card from the US.

Can someone please help me with this?

Thanks

This topic has been closed for replies.

Correct answer Beverley Gray

Issue resolved - customer contacted support and the order was processed successfully.

Thanks

Bev

D

Dragutin5FF1

Participant

Hello, can someone contact me about my billing issue from Adobe? I need to change billing information and put the company name on the invoice. Who can help me with that? Thank you.

R

Rashmi27002770wxve

Community Manager

Hi there,

Happy to help!

I understand that you wish to change the billing information. Here is the link that can help you:

https://helpx.adobe.com/manage-account/using/update-billing-information.html

In case you are still unable to update the billing details with the help of the link, feel free to contact us via so that our support team can help you.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

S

saksshi

Participant

Sir i can purchase this app but billing inform incorrect

Kanikas

Community Manager

Hi there,

The Credit card information and the country of roigin should be the same while placing an order.
Do let us know what issue you have been facing with placing an order.

Thanks

Kanika

S

Shashwat22745180t12m

Participant

i have tried everything. indian amex, indian visa and mastercard. all are failing i don't know why.

P

Prethiven

Participant

I have the same issue! How to solve this?

M

Mart1n2

Participant

Are you using debit or credit cards? Obviously debit cards are not accepted by Adobe as I was informed via chat support...

ProDesignTools

Community Expert

Hi Mart1n2,

Not sure why someone told you that. Whether for perpetual software licenses or for recurring subscriptions payments, with Adobe you can just as well pay with a debit card instead...

Some folks indeed do this and keep their cards loaded with enough to cover the regular Creative Cloud membership cost.

ProDesignTools

Community Expert

Calling Beverley Gray –

Bev, do you think you could check into what the issue might be here?

Thanks!

Beverley GrayCorrect answer

Inspiring

Issue resolved - customer contacted support and the order was processed successfully.

Thanks

Bev

ProDesignTools

Community Expert

Good to hear, thanks Bev!

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