Incorrect Billing Info purchase

Forum|Forum|4 years ago
August 5, 2021
2 replies
274 views

Hi

I can't seem to purchase the creative cloud plan due to this error

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call +65 3157 2191.

Please help, thanks

Billing

This topic has been closed for replies.

Correct answer Pureast5C5F

Thx all the problem is solved, already change another credit card

Peru Bob

Community Expert

please contact Customer Service and order by phone. Call +65 3157 2191.

Please help, thanks

By @Pureast5C5F

Did you call the number?

P

Pureast5C5FAuthorCorrect answer

Participant

Thx all the problem is solved, already change another credit card

John T Smith

Community Expert

Sorry, nobody here can help with an account or payment problem
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